FAQ

Frequently Asked Questions.

If the below fails to answer any questions you have please call or contact us and we will respond to you promptly.

Are all the products you supply you website www.ezylanyards.com.au?

Ezymugs is part of Ezypromo which is a supplier of promotional products. We supply an extensive range of products to meet you promotional products needs. There may be some available products which we don’t have listed. If there is anything you need that you don’t see on our website please contact us

Can you help with my promotional products needs?

Ezypromo and Ezymugs are not just a supplier of promotional products. We can also assist you in finding the right products to meet your latest marketing campaign. Our account managers and designer have expensive experience in the promotional products field and are happy to help our customers.

Do you brand the products?

Yes be can brand our products with your logo. As a experienced promotional products supplier we have access to the latest branding technologies.

Do you have a minimum order quantity?

Generally there is a MOQ for our products. Although we are happy to assist with orders both big and small.

What is your lead-time?

Please allow two weeks for delivery of your order. Should you need a rush order let us know and will will quote express delivery. Higher charges may apply.

What kind of artwork do you require?

Check out our artwork policy for details.

Do you store our artwork?

Yes we keep it on file for future use.

What is pad print?

Pad printing (also called tampography) is a printing process that can transfer a 2-D image onto a 3-D object. This is accomplished using an indirect offset printing process that involves an image being transferred via a silicone pad onto a substrate.

What is a Screen Printing?

Screen printing is a printing technique whereby a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil. A blade or squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the substrate momentarily along a line of contact.

What is Sublimation Printing?

Dye-sublimation printing is a digital printing technology using full color artwork that works with polyester and polymer-coated substrates. Also referred to as digital sublimation or photo finish.

 What is Laser Engraving?

The process of Laser Engraving is the method in which an optically-read or stencilled art/copy is engraved into a surface by a laser beam. Typically used for products such as high end pens, key tags and desktop accessories, anything Metal.

Do I get an artwork proof prior to production?

Yes will will send you an artwork approval form with all the order details.

Do I get a Pre-production Proof Sample of my order?

Yes we can provide a pp sample if required.

What forms of payment do you accept?

We recommend the use of a credit card to facilitate rapid fulfilment of your order. We are happy to accept MasterCard and VISA, as well as American Express. Please note, American Express cards will incur a 3.2% surcharge. We also accept payment by EFT. All prices are subject to change without notice.

Do you supply ship products?

Yes we can take care of all you freight needs. We can ship world and  Australia-wide.